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Q:Can you provide sample?
A:Yes, we can offer sample for test the quality, and samples will be sent in 1-3 days after confirmation.
Q: What is your MOQ?
A: MOQ may vary by customer's special requirement, we try our best to meet your business requirement. For OEM the MOQ is 100 pcs.
Q: Can I know about after-sale customer service?
A:We have professional develop department and engineers, quick handle technical problem. Strict production line, to keep quality and delivery. Professional customer service team, to deal with all problem after your purchase.
Q: How can you guarantee the quality of my order?
A: We have QC team to control quality,and our factory has approvaled CE,RoHS,and also supply the certificate as your requirement.
Q: Do you have warranty service?
A:Yes, we have 12 months warranty service.
Q: What's your lead time for orders?
A:For orders less than 1000 pcs with our standard packaging, the lead time is around 30 days. For OEM orders, the lead time is from 30 to 45 days depending on order quantity and requests.
Q:How much the courier freight will be for the samples?
A: Courier freight depends on the quantity, weight and carton size and your area.
Q:Can you offer drop-ship service?
A:Yes. If you need us to send the goods directly to your Amazon FBA warehouse or directly to your customers, we can help offer the drop shipping.
Q:Can you provide Customize by customers?
A: Yes, We offer logo printing and packing customized by customers.
Q: Do you have any certification for your products?
A:Yes. Most of our products have passed CE, FCC, ROHS certificates and can supply it whenever. We also can provideMSDS report for transportation. All materials and products comply with the required testing standard.
Q:What is the material of your wireless earphone?
A:The material is ABS/ PET. We can also choose material as customers’ requirement.
Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. Xinhuihe has been alibaba’s Gold supplier more than 4years. If you check with alibaba, you will see that we have never got any complaint from our customers.
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